Hotel management software from the first booking to the final bill
Udoox Hospitality brings your bookings, your front desk, your housekeeping and your billing together in one system — so guests are checked in faster, every charge reaches the right bill, and rooms go back on sale as soon as they are ready.
What makes Udoox Hospitality different
Whether you run a single boutique property, a resort with banquets or a group of hotels, these are the reasons owners move across.
Less time on paperwork
The desk, housekeeping and accounts work from the same records, so nobody keeps a register of their own and shifts end on time.
Nothing billed twice, nothing missed
Every charge posts once, to the right folio, so what the guest signs for is what you get paid for.
More nights sold
Availability and rates stay in step across your website, travel sites and the desk, so you sell what you actually have.
Simple enough for a new receptionist
Check-in, the folio and the room chart are all on plain screens, so a new receptionist is not learning the software and the job at the same time.
The day's numbers without asking anyone
Occupancy, revenue and arrivals are on screen whenever you want them, from the property or from home.
Room to add the next property
One guest history, rates managed per property, and every property compared side by side.
The features your property runs on
What the front desk needs at 8pm on a full night, and what the owner needs at the end of the month.
Room booking chart
Every room and every night on one screen. Drag a stay to move it, pull its edge to extend it, and the rate and the folio keep up.
Rates and meal plans
Season rates, weekday rates and occupancy pricing set once. Meal plans and extra beds priced per adult and per child.
Reservations
Phone, counter and website bookings in one list, with deposits, cut-off dates for group blocks and automatic no-show handling.
Front desk
Check in, register every occupant, capture identity documents, take a deposit and move a guest mid-stay with the folio following.
Folio and billing
Every charge posts to the guest folio as it happens. Split it into as many windows as the guest asks for, move a charge from one folio to another, settle part of it now and the rest on departure, and print a tax invoice per payer.
Online bookings and travel sites
Your own booking engine on your website, with rates and availability kept in step across the travel sites you sell on, and commission worked out per booking.
Revenue management
Rate suggestions based on how the next thirty nights are filling, demand forecasts and competitor rates beside your own, so you stop selling cheap on a night you could have sold high.
Owner app on your phone
Occupancy, revenue, arrivals and today's exceptions on your phone, for one property or all of them, without ringing the front desk to ask.
Everything you need, already included
Udoox Hospitality is a complete system. Everything below is part of it from day one, so your team has what it needs as your business grows.
Housekeeping
- Room status kept in step with occupancy
- A daily task list per attendant
- Supervisor checks with a photo
- Out of order and out of service
- Lost and found register
- Attendants updating rooms from a phone
- Linen issued, washed and counted
Banquets and events
- Halls and lawns with seating layouts
- Day-part booking with setup time
- Catering packages priced per head
- A function sheet for every team
- Deposit schedule and reminders
- Event feedback collected afterwards
- Advance and part payments against an event
Restaurants and other outlets
- Table orders charged to the room
- Room service with a delivery time
- Spa and activity bookings
- Minibar posted before departure
- Revenue reported per outlet
- Laundry charged by the piece
- Menus and prices held per outlet
Guests and repeat stays
- One guest profile across properties
- Preferences remembered for next time
- Feedback collected after departure
- Loyalty tiers and benefits
- Offers sent to past guests
- A guest portal for bookings and bills
- Corporate and travel-agent logins
Maintenance and engineering
- Job cards raised by any department
- Preventive schedules per asset
- Rooms blocked while work is on
- Spare parts and their cost
- Meter readings for power and water
- Door locks and key cards issued at check-in
- Assets, warranties and service contracts
Staff and duty rosters
- Shift rosters per department
- Attendance and leave
- Duty handover checklist
- Access limited by role
- Approval before a rate is overridden
- Cashier shifts, cash drops and foreign currency
- Who changed a rate, and when
Accounts and compliance
- Revenue posted to the ledger daily
- Tax applied per charge type
- Supplier bills and payments
- Guest identity records kept as required
- Returns your region asks for
- Travel-site payouts reconciled to bookings
- Card pre-authorisation held at check-in
Reports for the owner
- Occupancy, ADR and RevPAR
- Forecast for the next thirty nights
- Business by source and segment
- The day's summary by email
- Properties compared side by side
- Business on the books for the next quarter
- This year compared with last year
AI that knows how your rooms are filling
Included with every Udoox Hospitality system. Most of it needs no key, no internet and nothing to set up — it simply starts telling you what needs your attention.
A rate for each date with the reasoning shown. Nothing changes until you approve it.
A likelihood per booking, so your overbooking allowance is a decision rather than a gamble.
Dates where the numbers are about to go against you, flagged well before the day itself.
Tomorrow's cleaning load worked out from departures and stayovers, and split across attendants.
What guests are saying in a paragraph, with a reply drafted for you to approve or change.
Details lifted from the document photo, so check-in stops being a typing exercise.
Smoother stays, fuller rooms
Here is where owners notice the difference first.
A front desk that keeps moving
Check-in takes minutes rather than a queue, and the guest history, the rate and the room are all on one screen.
No revenue quietly lost
Every charge lands on the guest folio, so the spa, the restaurant and the minibar all get paid for.
One folio, settled once
Room, restaurant, spa and laundry all post to the same folio, so the guest signs one statement and nothing is written off later.
Rooms back on sale sooner
Housekeeping updates from a phone, so a clean room is sellable immediately rather than after a walk round.
Room to add the next property
One guest history, one set of rates to manage and both properties compared side by side.
From a small guest house to a resort group
Udoox Hospitality is set up for the way each kind of property works, so a twelve-room place is not made to run like a two-hundred-room hotel.
Overview of hotel management software
What hotel management software is, what a property should expect from it, and how Udoox Hospitality handles it.
Get a WalkthroughWhat is hotel management software?
It is one system that runs a property: the bookings, the room chart, check-in and check-out, the guest folio, housekeeping and the money at the end of the day. It replaces the register, the spreadsheet and the separate billing machine.
What does Udoox Hospitality do?
It covers reservations, rates, the front desk, the folio, housekeeping, banquets, outlets, maintenance and reporting in one place, so a charge raised anywhere reaches the right guest and the right account.
What size of property is it for?
From a twelve-room guest house to a resort group. Small properties use a simpler set of screens, and the same system scales up as you add rooms or properties.
What is a guest folio?
It is the running account for a stay. Room charges, the restaurant, the spa and the laundry all post to it, and it can be split into separate windows so a company pays one part and the guest pays the other.
Does it connect to travel sites?
Yes. Rates and availability stay in step across the travel sites you sell on, bookings come back into the same list as your own, and commission is worked out per booking.
Can I take direct bookings from my own website?
Yes. A booking engine on your own site sells rooms at no commission, which is the cheapest room a hotel ever sells.
How does housekeeping use it?
Attendants work from a phone. A room is marked clean, the supervisor checks it, and it goes back on sale immediately rather than after somebody walks round with a list.
Can it run more than one property?
Yes. One guest history across the group, rates managed per property, and every property compared side by side.
Does it handle banquets and events?
Yes. Halls and lawns with seating layouts, day-part booking with setup time, catering priced per head, a function sheet for every team and a deposit schedule with reminders.
Do my front desk staff need training?
Very little. Check-in, the folio and the room chart are all on plain screens, so a new receptionist is not learning the software and the job at the same time.
Can I move our existing bookings and guest history across?
Yes. Rooms, rates, future bookings, guest records and outstanding balances are imported during setup.
Do I pay extra for the AI features?
Included. Rate suggestions, no-show likelihood and workload forecasts need no key and no internet. The parts that write in words are optional and use a key you provide.
How quickly can a property be up and running?
Days rather than months. It arrives set up for a property, so most of what a general ERP asks you to configure is already done.
Every room, every guest, one system
Udoox Hospitality keeps your rooms, your folios and your teams in step, so the property runs just as well on a full night as on a quiet one.
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See Udoox Hospitality in action
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